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Frequently Asked Questions
You can order our products in 4 ways:
1) Through our site 24 hours a day
2) By phone or fax
3) By e-mail
4) Receiving from our stores
For more information see εδώ
1) Through our site 24 hours a day
2) By phone or fax
3) By e-mail
4) Receiving from our stores
For more information see εδώ
You can pay your order as follows:
1. Cash Upon delivery
You receive your order from ACS Courier and pay at that time.
2. Credit Card
Via the fully secured Eurobank Cardlink (3D Secure) page.
3. Deposit in a bank account You can deposit the money for your orders into one of the following accounts, under the name AIRBLOCK LTD:
ΙΒΑΝ: GR8401102360000023644032825
• Bank Eurobank: 0026.0350.41.0200 50 8013
ΙΒΑΝ: GR1902603500000410200508013
• Piraeus Bank: 5261 – 035772 – 622
ΙΒΑΝ: GR0801722610005261035772622
• Alpha Bank: 7180 0233 0001 630
ΙΒΑΝ: GR6201407180718002330001630
• Procredit Bank: 1400 011001
ΙΒΑΝ: GR8111600000000001400011001
In order to identify your payment, please inform us by phone or fax at 2310 / 722-828.
4. Payment at the store.
Payment is made on the spot at the time of receipt from the store.
5. PayPal
It is the most developing payment method as it combines the benefits of credit card and ensures transaction security.
1. Cash Upon delivery
You receive your order from ACS Courier and pay at that time.
2. Credit Card
Via the fully secured Eurobank Cardlink (3D Secure) page.
3. Deposit in a bank account You can deposit the money for your orders into one of the following accounts, under the name AIRBLOCK LTD:
• National Bank: 236 / 44 03 28 – 25
ΙΒΑΝ: GR8401102360000023644032825
• Bank Eurobank: 0026.0350.41.0200 50 8013
ΙΒΑΝ: GR1902603500000410200508013
• Piraeus Bank: 5261 – 035772 – 622
ΙΒΑΝ: GR0801722610005261035772622
• Alpha Bank: 7180 0233 0001 630
ΙΒΑΝ: GR6201407180718002330001630
• Procredit Bank: 1400 011001
ΙΒΑΝ: GR8111600000000001400011001
In order to identify your payment, please inform us by phone or fax at 2310 / 722-828.
4. Payment at the store.
Payment is made on the spot at the time of receipt from the store.
5. PayPal
It is the most developing payment method as it combines the benefits of credit card and ensures transaction security.
3. How can I receive my order?
All orders are shipped within 1-2 business days, depending on the availability of the product. Orders sent until 12:00 are usually executed on the same day, according to the way you have chosen, as long as all the necessary details of the order form are correct. In any case, we also confirm your order by phone in order to avoid mistakes or omissions, as well as to keep you informed about the way and the shipping cost accurately.
1. ACS courier company (0 - 50kg)
2. Transport company (0kg and more)
3. Receipt from the store of Monastiriou or Sindos
More information about shipping methods can be found here.
1. ACS courier company (0 - 50kg)
2. Transport company (0kg and more)
3. Receipt from the store of Monastiriou or Sindos
More information about shipping methods can be found here.
4. Can I know where my order is?
You can track your order via ACS in the following way:
On the introductory page of our site, there is the Search for Shipping with ACS. By clicking on this link you can enter your mailing number in the box that appears. The mailing number is emailed to you upon completion of your order. This will allow you to track your order.
For the rest of the shipping methods, please contact us at 2310 722 555.
On the introductory page of our site, there is the Search for Shipping with ACS. By clicking on this link you can enter your mailing number in the box that appears. The mailing number is emailed to you upon completion of your order. This will allow you to track your order.
For the rest of the shipping methods, please contact us at 2310 722 555.
1. If the online order has been completed but the product has not yet been shipped, you can call 2310 722 555 and one of our partners will proceed with the cancellation of your order.
2. If the product has already been received, please call us at 2310 722 555 or fill in the contact form explaining why you wish to cancel your order. A partner will serve you instantly and will inform you of the potential choices.
2. If the product has already been received, please call us at 2310 722 555 or fill in the contact form explaining why you wish to cancel your order. A partner will serve you instantly and will inform you of the potential choices.
6. How can I return a defective product?
If the product does not meet the customer's needs or is defective, it is possible to return it to our company, which will in turn provide a refund or a replacement depending on the customer’s request.
The refund must be made within 14 days of the date of issue of the receipt.
The packaging should not be damaged and the product should be in its original condition.
The customer is exclusively charged with any shipping fares (if not returned to the store).
A document explaining the reasons for the return of the product must be included and in the case that a sales invoice (rather than a retail receipt) has been issued, the returned product must be accompanied by a dispatch note. More information here.
The refund must be made within 14 days of the date of issue of the receipt.
The packaging should not be damaged and the product should be in its original condition.
The customer is exclusively charged with any shipping fares (if not returned to the store).
A document explaining the reasons for the return of the product must be included and in the case that a sales invoice (rather than a retail receipt) has been issued, the returned product must be accompanied by a dispatch note. More information here.
7. Is it possible to see the products closely before buying them?
In case you want to see the products that appear in our online store, you can visit our stores at the following addresses:
A. 26, Monastiriou str , Thessaloniki (next to the Train station), tel: +30 2310 522 411
Β. Sindos, Sindos, Sindos (opposite a military camp), tel: +30 2310 722 555
For your convenience, you can call to confirm if the product you are interested in is available in the store.
A. 26, Monastiriou str , Thessaloniki (next to the Train station), tel: +30 2310 522 411
Β. Sindos, Sindos, Sindos (opposite a military camp), tel: +30 2310 722 555
For your convenience, you can call to confirm if the product you are interested in is available in the store.
8. Do the products have a guarantee?
Our products have a full one-year full warranty in accordance with each manufacturer's terms. AIRBLOCK & RENNER screw compressors are provided with a 3 year warranty. ATTENTION: Worker protection and separate air compressor motors and pumps are not included in warranty.
A prerequisite is the demonstration of the purchase receipt or invoice.
A prerequisite is the demonstration of the purchase receipt or invoice.
9. How secure are my transactions and my personal information, which I trust you?
In every electronic communication, trust between the parties is very important, so airblock.gr places special emphasis on the issue of transaction security. Today, technology provides advanced solutions to this. We are an online store that takes care of the safety of our customers and uses all the necessary security systems. It also provides all the necessary information for its identification.
10. Is there a service department?
Airblock.gr has a service department that operates in our shop in Sindos-Thessaloniki, OT56 Industrial Area of Sindos, Sindos (opposite a military camp), tel: 2310 722 555 Monday to Friday 08:00 - 16:00.
